Returns & Refunds
Returns & Refunds
Alexander Wirthl Hansa Dental Portugal (NIF:240904869) conducts activities for HansaDental.com. Below is our returns and refund policy.
At HansaDental.com we have a 14 day returns policy, this comes into effect from the day you receive the goods from us.
We recommend that you follow the below instructions for quicker processing and a faster refund of your returned items.
1.
Write us an email to return@hansadental.com including:
1. Mesurements of the parcel you want to send back. Including: Length x Width x Height.
2. Weight of the parcel you want to send back.
3. Reason why you are sending it back.
4. Where the pickup should be made during working hours (9.00-18.00)
You will recive an e-mail from us within 24 hours confirming our transportcompany will pick it up and with an invoice to be paid within 14days from the day we sent it to you (date stated on factura). Returns are payed by the customer(you) and not by Alexander Wirthl Hansa Dental Portugal. Alexander Wirthl Hansa Dental Portugal will send you an invoice by email for transportcosts.
2.
You can choose your local postoffice and pay for the freight straight.
Our returnadress:
Hansa Dental-Medical
Rua do Farol
C.Comercial Cerro dos Pios Loja 8
8400-505 Carvoeiro, LGA
Portugal
NOTE - We do not exchange items. If you would like to exchange an item we recommend that you send back the unwanted item for a refund and then order the item you want from the website. Please note that we will only refund items that are sent back to us in their original condition. However, if we have delivered a wrong or faulty/damaged item then you must contact our customer service team, who will arrange a free return for you. Be aware that there will be an additional fee of €3 for each item you return to us if you are making a return outside of the 14 days return policy.
Right to cancel:
Under the Distance Selling Regulations you can cancel your order at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. If you wish to cancel your order, please provide us with notice in writing to our customer service info@hansadental.com.
If you are in possession of the goods, you must retain and take reasonable care of them. The goods must be sent back to us in their original condition (that means not being used and with original packaging and brand labels attached) to our return address. Unless we delivered the item to you in error or the item is faulty or damaged, you will need to pay for your return at the Post Office.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible. Normally this takes about 10 days, but it can take up to 30 days after we have received your return.
Complaint
We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please make sure you contact our customer service team as soon as possible and no later than 14 days after delivery. We will arrange for a free courier return service in such cases.
NOTE
When a complaint is made an investigation of the product is carried out, in some cases we will send your complaint for further investigation to the supplier. Your views are highly valued, therefore we ask you to contact us to give us your opinions and express your concerns.
Unclaimed packages
Alexander Wirthl Hansa Dental Portugal notes every IP-number when purchasing from hansadental.com
If a package is unclaimed and returned to us we have the possibility to charge you for the cost of the freight cost for sending it to you and to send it back to us. An invoice will be sent within 3 days of us registering the returned item/s. If a customer has more than 2 unclaimed packages they will be barred from shopping at hansadental.com
